PDL wins its 15th consecutive CAM-X Award of Excellence and Distinction!
Established in 1982, PDL is a global leader in contact centre services that leverages technology to provide a full suite of customizable applications designed to manage all your customer interactions. But that's not all. We can also manage all types of traditional inbound and outbound call centre services.
Both online and on the phone, we deliver innovative outsourced services and promotional support solutions across North America and around the world. Our team is dedicated to finding customized communication solutions for your business, whether it’s a small start-up operation or a multinational.
As a contact centre, we do a lot more than pick up the phone.
In a web-driven world, it’s important for businesses to both reach out and respond to customers through multiple channels. PDL is a contact centre, and we offer much more advanced and adaptable services than a simple call centre. We are able to interact with your customers through a variety of media whether that is online, email, webchat, phone or fax – unlike traditional call centres that only take phone calls. PDL can handle any type of customer service from online order fulfillment and credit card processing, providing live answers via webchat, to email request management that ensures your customer’s questions are answered and they know about your latest product launch.
Your customers deserve award-winning care.
Outstanding customer service is the highest priority at PDL. Multi-year winners of the Canadian Call Management Association’s Awards of Excellence and Distinction, our agents are expertly trained and continuously audited to represent your company, provide valuable support services and build solid client relationships. We specialize in partnering with you to exceed your customers’ expectations – around the clock and in virtually any language.
Whatever the challenge facing your business, we'll create the custom solution perfect for it. At PDL, it's all about empowering you to expand and giving you the freedom to lead your business forward.
