Awards and Recognition
At PDL the customer experience is our main focus. We have implemented in-house training certification that continuously evaluates our performance internally. PDL also incorporates external auditing through independent industry organizations, which reviews our performance based on quality assurance and efficiency. PDL also regularly surveys both customers and employees for feedback and as part of ongoing improvement programs. By always working to better our customers experience we are proud to have been honored with the following awards and recognitions:
Canadian Call Management Association:
Award of Excellence
Award of Distinction
Consumers Choice Association:
Tom Ryan Award:
Ethics, Integrity and Honesty Above All
Better Business Bureau:
Contact Centre World Association:
Best Contact Centre Leader Award
Best Human Resource Support
Best Technology and Innovation
Best in Class Contact Centre
Best in Class Community Support
Alberta Chamber of Commerce:
e-Business Award of Excellence