Welcome to PDL Contact Centres a global leader in call centre services. We’re passionate about creating an exceptional customer experience. And we know customers are passionate about receiving one!
Delivering world-class outsourced call centre services and promotional support solutions across North America and around the world. We accomplish this through our commitment to processing calls and other contact transactions quickly, efficiently, and identically for our clients and their customers.
"From start-up to multinational, PDL supports business."
PDL provides the utmost in customer service to our clients. Our success in the call centre outsourcing industry is due to a combination of award winning service, exceptionally high standards and our interest in the success in our customer's business. Our key focus is finding solutions for our clients, in order to help them grow their organization.
PDL approaches business applications with our clients and their customers in mind. We partner with our clients to supply innovative and cost effective solutions to help their business grow and provide their customers with world-class service.
Our 24/7/365 Bilingual Call Centre-based CRM services embrace the whole sequence of inbound and outbound interactions, over all media channels, to form the basis our clients’ customer relationships.
We provide a range of service solutions including live agent and IVR-automated Telephone Support, live Internet Web-Chat, and Email Management to help our clients leverage their marketing, customer service and information programs.
“To find out how PDL Contact Centres can help you deliver a better caller experience” Contact Us